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For customers using EiB Financial Analytics for ShipNet,
in conjunction with the ShipNet ERP system, support is provided through the standard ShipNet support site. Simply state that the ticket relates to your EiB Analytics system.

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EiB Additional Resources

Our Promise to You*

Excel in Business will make a provisional analysis

of any issues which may arise with your EiB Analytics software, and endeavour to replicate and where possible solve or provide a workaround to the problem within 24 hours (excluding weekends)

Excel in Business will contact the customer

 and where necessary access the customers EiB Analytics application remotely over the internet to speed up resolution times for more complex issues.

Each customer and business partner will be able to track resolutions

 to issues they have raised, plus any others their organisation has raised using the Kayako Support System

If EiB Analytics application is required in totality,

Excel in Business will provide a customer with its FTP Support Site to transfer appropriate files / backups

Bug fixes will be tested thoroughly

 at Excel in Business offices before any patch or update is provided to the Customer. In all cases, we will endeavour to provide some form of rectification within 72 hours (excluding weekends).

*Please note that for customers using the ShipNet support system, Excel in Business will take all reasonable steps to uphold the above promises, however these will be subject to ShipNet’s response times and procedures.

If you have questions or comments, please contact us through the information below:

Excel in Business Ltd, 20-22 Wenlock Road, London, N1 7GU | [email protected]