of any issues which may arise with your EiB Analytics software, and endeavour to replicate and where possible solve or provide a workaround to the problem within 24 hours (excluding weekends)
and where necessary access the customers EiB Analytics application remotely over the internet to speed up resolution times for more complex issues.
to issues they have raised, plus any others their organisation has raised using either email eibsupport@excelinbusiness.com or this Support Page
Excel in Business will provide a customer with its FTP Support Site to transfer appropriate files / backups
at Excel in Business offices before any patch or update is provided to the Customer. In all cases, we will endeavour to provide some form of rectification within 72 hours (excluding weekends).
If you have questions or comments, please contact us through the information below:
“The original mandate for our sales reporting solution has been exceeded in the extreme. We’re now not only able to produce the original reports, but the ‘drill-down’ on these reports enables the sales team to analyse their sales, focus on the areas & customers that are not fulfilling their expectations, and even check that what they imagine is happening in terms of orders, is true. EiB Analytics really has become an invaluable asset to our business!”
Manufacturing Company
“Given the complexity of our customer base and the products we sell, the EiB Analytics solution has simplified our reporting to literally a touch of a button.”
Manufacturing Company
“Being based in Excel, EiB Analytics is extremely user friendly and enables complete drilldown to granular detail, in just seconds.”
Financial Services Group
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